SCANLYAPP REFUND POLICY
Effective Date: February 20, 2026
Last Updated: February 20, 2026
This policy applies to purchases of ScanlyApp made through Paddle, our Merchant of Record and payment provider.
For invoiced consumer transactions, this policy is intended to align with Paddle's terms:
https://www.paddle.com/legal/invoiced-consumer-terms
1. WHO HANDLES REFUNDS
- ScanlyApp subscriptions are billed and managed by Paddle (Merchant of Record).
- Refunds are processed by Paddle and, when approved, returned to the original payment method.
- Paddle may assess refund requests case-by-case and may refuse requests where there is evidence of fraud, abuse, or manipulative behavior.
2. CONSUMER RIGHT TO CANCEL (14 DAYS)
If you are a consumer, you may have the right to cancel within 14 days from the day after completion of the transaction.
To exercise this right, you must notify Paddle within the 14-day period using Paddle support channels.
Important exception
The 14-day cancellation right does not apply to digital content once download, access, streaming, or transmission has begun, or where you have already received the benefit of the product/service.
3. SUBSCRIPTIONS, RENEWALS, AND UNUSED TIME
- Subscription services may auto-renew unless canceled.
- Cancellation rights generally apply to the initial subscription purchase, not each automatic renewal.
- There are no refunds for unused portions of a subscription period, except where required by applicable consumer law.
4. PRE-ORDERS
If a product is pre-ordered and charged before delivery, you may request a refund before delivery. After delivery, standard refund rules apply.
5. WIRE TRANSFER PAYMENTS
For wire transfer payments, accurate order details and transfer references are your responsibility.
Under Paddle policy, wire transfer orders are generally not eligible for refund. In limited cases, Paddle may, at its discretion, approve refunds (including tax components where applicable and eligible).
6. INDIRECT TAX REFUNDS (VAT/GST/SALES TAX)
If you were charged indirect tax and are tax-registered in the relevant country, you may be eligible for a tax refund where local laws permit.
- Requests must generally be submitted within 60 days of the transaction.
- A valid tax registration/tax code is required.
- Requests after the applicable deadline are not processed.
7. FAILED DELIVERY / TECHNICAL ISSUES
If technical issues prevent or unreasonably delay delivery of the product, the remedy may be replacement or refund, as determined under Paddle terms and applicable law.
8. CHARGEBACKS
If you initiate a chargeback before contacting support, access to ScanlyApp may be suspended during review.
9. HOW TO REQUEST SUPPORT OR A REFUND
For fastest resolution on Paddle-managed transactions, use:
- Paddle buyer support: https://paddle.net
You can also contact ScanlyApp and we will route/assist as appropriate:
Email: hello@scanlyapp.com
Phone: +1 470 809 9231
Mailing Address: 1445 Woodmont Ln NW #1329, Atlanta, GA
Website: https://scanlyapp.com
10. CONSUMER RIGHTS
Nothing in this policy limits mandatory consumer rights available under applicable law in your country.
Last Updated: February 20, 2026